Recent Posts

Virginia Beach: Your Mop is NOT Qualified

4/8/2021 (Permalink)

We know how disruptive unseen water damage can be for your home or business. For this reason, SERVPRO of Virginia Beach offers 24-hour emergency response services. We understand how to manage the drying process and use the proper equipment and moisture measuring devices. We ensure your home or building is quickly and thoroughly dried. This helps prevent secondary water damage and allows you to regain control quickly, ensuring your structure and its contents are properly dried, deodorized and protected.

So, before you risk further damaging the value of your home or business by attempting to clean up the mess yourself, call SERVPRO of Virginia Beach and let us make it "Like it never even happened."

Give us a call directly at  757-431-1400.

SERVPRO of Virginia Beach Additional services

3/9/2021 (Permalink)

Let’s be honest, there is never a good time for storm waters to flood your property or fire to smoke out your home or business. It seems that Disasters strike at the worst possible moment. That is one reason to have our phone number, 757-431-1400, saved in your phone.

Timely and efficient mitigation is the key to reducing costs and minimizing home or business interruption. The sooner restoration and cleanup begins, the sooner you and your family or business can resume your everyday lives.

That is why it is important to choose a team with the capabilities, like SERVPRO of Virginia Beach, to help make any size disaster, “Like it never even happened.”

The Benefits of Using SERVPRO of Virginia Beach

*Class "A" Licensed Contractor
*24 Hour Competitive Bids
*Drug Free Workplace with Criminal Background Checks
*IICRC Certified Firm & IICRC Certified Team
*Onsite Climate Controlled Storage Facilities
*Large Loss/Storm Team Member
*Repair Division

*Three Day average Dry time.

That is just a sample of our services, if you have any questions or would like more information do not hesitate to call SERVPRO of Virginia Beach at 757-431-1400

Don't Turn Off The Drying Equipment

2/17/2021 (Permalink)

Green air mover This is an air mover that could be placed in your home for drying after a water damage.

When you call SERVPRO of Virginia Beach to help restore your property after suffering a water damage, our professional technicians will place the appropriate equipment to dry out the area as quickly as possible. It is important to always follow our instructions and keep the equipment running at all times. We realize that the equipment is noisy and can become bothersome if you remain in your home during the restoration process, however, turning off the air movers and/or dehumidifiers can delay the drying time and can cause further damage to your property such as mold growth. It is also important to note that oftentimes your insurance coverage will only pay for the drying equipment for a specific length of time, depending on the category of damage. Your SERVPRO of Virginia Beach project manager will monitor the moisture readings of the equipment daily to determine the appropriate time for removal. If you have any concerns or questions about the drying equipment, be sure to speak to any of our crew members.

We Are Cleaning Experts

2/17/2021 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Virginia Beach, 757-431-1400

Certified: SERVPRO Cleaned

2/17/2021 (Permalink)

Certified: SERVPRO Cleaned When our logo is on your door, your commitment to clean is clear.

Getting back to business relies on getting your employees and customers back through your doors. When the stakes are this high, you want a partner who has developed an industry-leading and proprietary training program, cleaning solutions, and remediation processes. The COVID pandemic has changed what it means to be clean. SERVPRO of Virginia Beach is Here to Help get your business back to normal.

Certified: SERVPRO Cleaned is a defensive cleaning program that goes beyond janitorial cleaning, this is a proactive viral pathogen cleaning. SERVPRO of Virginia Beach is being called on by numerous businesses and community leaders to clean, disinfect and sanitize their properties as either a preventative measure or following a suspected or known positive COVID exposure. SERVPRO uses EPA approved products and follows the CDC guidelines for cleanup practices.

1. Consult - A Tailored Cleaning Program to Meet Your Needs

2. Clean - Proactive and COVID Emergency Response Cleaning Program

3. Certify - A Commitment to Clean for Your Employees and Consumers

We are here 24 hours a day, seven days a week, while life gets back to normal in the community we call home.

Five Things That You Need To Know About a Water Damage

2/15/2021 (Permalink)

When a pipe bursts, a drain backs up, or a flood occurs in your home, it can be hard to see past the mess. A million questions will run through your mind.

There is no doubt about it. Water damage is extremely stressful, and the more you know about it, the better you will be able to decide how to address it. Here are five things that every homeowner needs to know about water damage.

  1. There are different insurance policies for flood damage and water damage.

You might think that water is water, whether it is from flooding or a burst pipe, but flood damage is not covered under homeowner’s insurance. If you live in an area likely to experience flooding, you will probably already have a separate policy through the National Flood Insurance Policy (NFIP). When you report the claim to the insurance company, make sure to specify whether the claim is for water damage or for flood damage, so they can begin adjusting your claim correctly.

  1. Not all water damage is covered by your insurance.

It is a good idea to look over your insurance policy and familiarize yourself with any exclusion to your water damage coverage. For instance, most policies cover sudden damage, like water damage from a really bad storm or from an overflowing washing machine. On the other hand, any water damage that happens because you didn’t maintain the property may be excluded, as well as gradual leaks that caused water damage over time.

  1. Once water damage has happened; the clock is ticking before it gets worse.

When your property has been water damaged, you don’t have the luxury of waiting around for a convenient time to start the cleanup. Secondary damage from mold growth can present serious health effects associated with mold in the living environment.

Mold spores are everywhere, but they need moisture and a nutrient source to grow. And that is exactly what your wet carpet or drywall offers.

To prevent mold growth, you will need to get your property completely dry again within that 24-48-hour window. To do this, you will need to contact a company that specializes in water damage restoration and emergency water extraction. They will have the professional water removal equipment and drying equipment to get the job done as quickly as possible. Many have 24-hour a day emergency hotline, so you can start recovering your property almost immediately.

  1. Your insurance company needs to know right away.

It is a good idea to call your insurance company right away when you discover water damage. Your insurance agent can start the claims process immediately, as well as guide you through the first steps you will need to take to protect your property from more damage, like stopping the source of the water at the main water turnoff.

  1. The pollution level of the water is important.

Water damage is categorized as one of three levels by how polluted the water source was that caused the damage.

Category 1: Water from a clean water source, like a freshwater line for a dishwasher. This water will not cause illness or any ill effects.

Category 2: Water that may cause illness through contact. It may have bacteria in it,

Even though water may start out as Category 1, that doesn’t mean it will stay that way. Any contamination that the water touches, such as dirty carpeting or soil from the ground, can change water damage Category to 2 or even Category 3. And since standing breeds bacteria, the longer the water is around, the worse the contamination of your property.

More contamination can mean that the restoration team will have to use more aggressive measures to clean your structure and property, and it might mean that soft furnishings, like your carpet and the carpet pad, may have to be discarded for your safety.

Water damage can be dangerous and expensive, so preventing water damage is an important part of home maintenance. But if you know the basics of what to do once it happens, you can prevent it from doing its worst.

SERVPRO of Virginia Beach Additional services

2/15/2021 (Permalink)

These are some additional services provided by SERVPRO of Virginia Beach.  Our team is dedicated to helping with ALL of your property damage restoration needs.

* HVAC duct and coil cleaning- commercial and residential

* Dry ice blasting- a nonabrasive alternative to solvent-based cleaning

*Commercial carpet and upholstery Cleaning

*FREE Emergency Ready Profile- a complimentary profile to get a commercial building back in business after a disaster...BEFORE a disaster

*We are a class A licensed contractor 

We also offer some free services

*Free board up (depending on the severity of loss)

*On sight generators (depending on severity of loss)

*Free ladder assist for adjusters

*Infrared Thermo Pictures 

*Training (state, alfa college/real estate, insurance, C.E.)

* SERVPRO is a green certified firm

If you have any questions, please do not hesitate to call SERVPRO of Virginia Beach at 757-431-1400

What is a SERVPRO Emergency Ready Profile?

2/15/2021 (Permalink)

SERVPRO of Virginia Beach has 30 years of experience in restoring property damaged by fire, water & smoke. During those years, we have discovered that businesses that do not have an emergency plan in place, prior to a disaster, sustain much greater losses due in large part to the additional time it takes them to react and take proper emergency steps to mitigate damage after a loss has occurred.

The degree of damage not only increases with the length of time it takes to react, but dollars lost due to business interruptions also increase very rapidly. As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that do survive, many of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at giving you peace of mind.

By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do, who to call and what to expect in advance is the key to timely mitigation and can help minimize the affects water and fire damage can have on your business.

The SERVPRO Emergency Ready Profile offers:

  • A no cost assessment of your facility
  • A concise Profile Document that contains only the critical information needed in the event of an emergency
  • A guide to help you get back into your building following a disaster
  • Establishes SERVPRO of Virginia Beach as your disaster mitigation and restoration provider
  • Identification of the line of command for authorizing work to begin
  • Facility details such as shut-off valve locations, priority areas and priority contact information

Give SERVPRO of Virginia Beach a call at 757-431-1400 to schedule yours now.

Don't know what to do if you experience a water damage? We asked an Expert, Anna Chercles, Owner of SERVPRO of Virginia beach.

1/11/2021 (Permalink)

The thing about water damage and repair professionals is that no one seems to have interest in knowing one until they are in desperate need of their help! We interviewed SERVPRO of Virginia Beach Franchise Owner, Anna Cheracles, to find out just what it is that a restoration professional does and when and why someone would need to hire one. Here is what Anna had to say:

What exactly does a water damage and repair professional do? 

We arrive onsite within 4 hours (usually 1 hour) to remediate a water damage. The sooner you can stop the water and begin to dry the structure, the less damage you will have, which will reduce repairs that will need to be done. 

Why is it important to call a professional?

We believe in restore vs. replace. We have special drying techniques which will save time and money for the insured and insurance company. You do not want to end up with any type of secondary damage or mold that could be prevented by calling a professional right away. 

A professional will know when it is necessary to remove materials such as vinyl or laminate floors in order to dry sub floors. We have tools, such as moisture meters, that can detect exactly what's been affected so that we can properly mitigate the loss.  

What are the most common problems water damage professionals see?

We often find pre-existing damage. It is important to properly maintain your home so that dry rot or other slow leaks do not occur. If you have a pipe burst under your sink, but you have dry rot already showing on you sub floor, often the insurance companies will not cover this due to the home not being maintained. 

Another problem we see is when a homeowner does not take immediate action. They will wait a few days for the insurance company to come out before they call a mitigation company to come out. Or they try to do the work themselves. This will only prolong the process and possibly cause more damage later. You need special equipment to properly dry a structure. 

When should I call a water damage professional?

You should call a professional Anytime you experience a water damage. The sooner you call, the more you can minimize damage. Even if the cause of the problem is still not fixed, the faster we can begin extracting water, you can lessen the chance of further damage. Often an area can feel dry to the touch, but it is important to have a professional use a moisture meter to check for water behind cabinets, walls, etc. Dry wall may feel dry, but the insulation inside the wall could possibly be wet. Carpet could feel dry, but the sub floor and padding could have elevated moisture levels. 

How much will it cost?

We use industry standard prices, which are set for each region in the country through a program called Xactimate. Most of the charges are done by square foot, by a labor hour or per piece of equipment. It is pricey to properly mitigate your home, but if you do it right the first time, you won't have mold grow and will save money in the long run. We deal directly with the insurance companies so there will not be any type of paperwork that you will need to file. We take care of it all!  

What should be done while waiting?

If possible, turn the source of the water off. Begin mopping up water or blotting with towels. DO NOT use a shop vac to remove water. Shop vacs are not meant to extract a lot of water, only a little bit here and there. Put all furniture up on blocks, or even put foil under the legs of furniture to protect it and to also protect your carpet from getting any staining on it. You should also wipe up any water on wood furniture, so it does not ruin it. Do not use electrical devices where the moisture is present. Make sure to not stand under any sagging ceilings.  

How do I decide who to hire? 

You should always try to hire someone who has a national reputation and a brand that stands behind them. 

Should you require a professional, call, SERVPRO of Virginia Beach

Did you know that SERVPRO of Virginia Beach can restore your documents after a fire?

1/7/2021 (Permalink)

Did you know that SERVPRO of Virginia Beach Can Restore Your Documents After a Fire?

We want our customers taken care of in their most vulnerable time of need, that is why we offer the services that we do: emergency mitigation, fire and water restoration, mold remediation, and so much more. However, one item that often is overlooked after are our customer’s paper documents and records.

If you are not familiar with it, here is an overview.

SERVPRO of Virginia Beach’s Commercial Large Loss Division (CLLD) offers four services: Vacuum Freeze Drying, Gamma Irradiation, Digitizing, and Certified Destruction. Vacuum Freeze Drying is the most effective way to salvage water damaged documents. The saturated documents are immediately frozen and shipped from the loss site to our Corporate office where they are dried via sublimation. Sublimation is the process of solid ice converting directly to the gas state bypassing the liquid state. This prevents further damage to the water-logged documents. This process takes between 7-10 days depending on the severity and the number of documents affected. Gamma Irradiation is a process that is used for cleaning/disinfecting and decontaminating documents. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also contaminated with all types of bacteria. Using high-energy photons, the bacteria is killed at the molecular level. There is no fear of residual radiation or contamination, so don’t worry, you won’t turn into the Incredible Hulk. If you want to go digital with your records, we can do that too.

To bullet point and sum up the above article:

  • Drying- process in which an item containing moisture is frozen and dried using vacuums and pressures to achieve sublimation (A process in which a substance is converted directly from a solid to a gas or from a gas to a solid without an intermediate liquid phase.) Note: Damaged documents should be frozen as quickly as possible to stabilize them and prevent further damage.
  • Cleaning- we offer onsite cleaning. This is cleaning each document front and back to remove debris and any surface particulate. 
  • Sterilization- Gamma Irradiation is a process that is used for disinfecting and decontaminating documents or other consumer goods. 
  • Deodorization- once paper has been wet, an odor can begin to form. Letting us deodorize your documents will reduce the odor and sometimes almost eliminate it. 
  • Destruction- we offer destruction onsite.
  • Digitization- digitizing documents makes them easier to access as well as easier to store. We use state-of-the-art equipment to turn your paper copy into a digital file.

If you find yourself in need of saving damaged documents, SERVPRO of Virginia Beach and we will make it "Like it never even happened."