Recent Posts

We Are Cleaning Experts

3/23/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Virginia Beach, 757-431-1400

SERVPRO of Virginia Beach Spotlight: Anna Cheracles

2/21/2020 (Permalink)

As a second-generation owner, Anna has held almost every position within the company since she began working at SERVPRO of Virginia Beach.  Before SERVPRO, Anna attended Old Dominion University, had a few jobs between high school and college, including managing a couple local tanning salons, while working part time at SERVPRO until 2007, when she came on board full time to learn how to run the business.

Anna is currently running the franchise as the General Manager, alongside operations manager, Jason Cheracles, her husband. Together they have grown the business with a wonderful team consisting of their office team (lead by her sister, Katie Anderton and office manager, Lisa Corley); a phenomenal marketing division and amazing production team of extremely hard-working technicians and managers.

Anna says, “Each and every person serves a very important role in making sure that our SERVPRO franchise is successful. From the very first phone call into the office about a new loss, to the production technician performing the work and all the way to the accounts receivable team collecting the money at the end and leaving us with a happy and 100% satisfied customer. Our customers don’t ask for these water/fire/mold losses to occur, so we do our best to put their lives and homes back together as quickly and effectively as possible, while trying to make a bad experience a less stressful one. It’s a hard job, but by having the right, positive people on our team, we make it work.”

Anna learned everything show knows from her parents, Bob and Beth Simeone, who started the Virginia Beach franchise in 1991. She has grown up in the business and enjoys seeing how her team helps people each and every day. Anna’s interest is not only on the customers, but on the employees as well. It has been fun for her to see so many people grow into their career and personal lives while they are working with the SERVPRO family.

While not working at the office, Anna enjoys spending her time with her husband Jason, and their three children; Ray, Maddox and Charlee. She loves watching her son Maddox play keeper for his Tsunami soccer team, which have been together for the past 4 years, growing from recreational soccer, all the way up to division 1 travel. She also enjoys watching (and listening) to her daughter Charlee play the piano. Her step-son Ray, who just turned 16, keeps her on her toes.  She has loved seeing him grow into a young adult during his teenage years.

Anna and Jason also have two dogs: an 11-year-old Shih Tzu named Bella (who also serves as the SERVPRO office guard dog) and 3 year old Australian Shepherd, Molly.

At the end of the day, Anna loves that her family gets to work together every day. They get to share in each other’s successes and build a company together that truly believes in their mission statement, which is “to develop an accountable team of caring people who are committed to excellence and focus on quality service by being honest, fair and enthusiastic in their work.” By following this mission statement, SERVPRO of Virginia Beach has been able to build an incredible team of individuals that care about the work they do, and the customers that are affected by their actions.

Free ERP'S

2/19/2020 (Permalink)

SERVPRO of Virginia Beach has 30 years of experience in restoring property damaged by fire, water & smoke. During those years, we have discovered that businesses that do not have an emergency plan in place, prior to a disaster, sustain much greater losses due in large part to the additional time it takes them to react and take proper emergency steps to mitigate damage after a loss has occurred.

The degree of damage not only increases with the length of time it takes to react, but dollars lost due to business interruptions also increase very rapidly. As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that do survive, many of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at giving you peace of mind.

By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do, who to call and what to expect in advance is the key to timely mitigation and can help minimize the affects water and fire damage can have on your business.

The SERVPRO Emergency Ready Profile offers:

  • A no cost assessment of your facility
  • A concise Profile Document that contains only the critical information needed in the event of an emergency
  • A guide to help you get back into your building following a disaster
  • Establishes SERVPRO of Virginia Beach as your disaster mitigation and restoration provider
  • Identification of the line of command for authorizing work to begin
  • Facility details such as shut-ff valve locations, priority areas and priority contact information

Give us a call today to get started!

How SERVPRO of Virginia Beach saves Damaged Documents

2/19/2020 (Permalink)

Fire and water damage can not only affect the structure of your property but also your belongings. SERVPRO of Virginia Beach specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help save you money while preserving precious keepsakes, furnishings and clothing that can’t be replaced.

If your home requires extensive restoration or cleaning due to fire damage, SERVPRO of Virginia Beach can conduct an organized, efficient move-out of the affected area. Each item is carefully packed up and transported to our facility for cleaning. We use several methods of cleaning your contents: dry cleaning, used for cleaning light residues or to pre-clean prior to wet cleaning; wet cleaning, an effective cleaning method for removing moderate to heavy residues; spray and wipe, effective for items that can’t withstand wet cleaning; foam cleaning, used for upholstery fabrics that might shrink or bleed if wet cleaned; abrasive cleaning, involves agitation of the surface being cleaned and emersion cleaning, where contents are dipped into a bath of the cleaning product.

After cleaning, we meticulously re-wrap the contents in fresh packing material and place them in new boxes, which are stored, until building restoration is completed.

Dont Turn Off the Drying Equipment

2/19/2020 (Permalink)

When you call SERVPRO of Virginia Beach to help restore your property after suffering a water damage, our professional technicians will place the appropriate equipment to dry out the area as quickly as possible. It is important to always following our instructions and keep the equipment running at all times. We realize that the equipment is noisy and can become bothersome if you remain in your home during the restoration process, however, turning off the air movers and/or dehumidifiers can delay the drying time and can cause further damage to your property such as mold growth. It is also important to note that oftentimes your insurance coverage will only pay for the drying equipment for a specific length of time, depending on the category of damage. Your SERVPRO of Virginia Beach project manager will monitor the moisture readings of the equipment daily to determine the appropriate time for removal. If you have any concerns or questions about the drying equipment, be sure to speak to any of our crew members.

Happenings at SERVPRO of Virginia Beach

2/17/2020 (Permalink)

SERVPRO of Virginia Beach is the only restoration contractor in Hampton Roads to own this 5000 CFM drying desiccant, capable of drying a large commercial building, with its own 150kw generator. This state-of-the-art equipment can quickly evaporate humidity to effectively help to dry large areas quickly. While other area restoration companies must rent this type of machinery, SERVPRO of Virginia Beach has it at the ready.

Why is this piece of equipment important to you?

Here at SERVPRO of Virginia Beach, our goal is to get your business back up and operational as quickly as possible. The desiccant can move 5000 cubic feet of air per minute, keeping the moisture levels normalized during evaporation. Applications include larger buildings such as schools, hotels, hospitals and commercial buildings requiring more dehumidification, to provide environmental control and restorative drying.

For more information and for 24-hour emergency response, contact SERVPRO of Virginia Beach at 757-431-1400.

It's the Water you Don't See

1/13/2020 (Permalink)

It's The Water You Don't See...

Even small water damages have the potential to cause serious structural and indoor air quality issues over time.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. The proper equipment makes a measurable difference in reducing the damage expense during a water loss. When time matters most, technology and equipment must be counted on to perform. 

Here are a few tools used by Professional Restoration Contractors to properly mitigate a loss; 

Moisture Sensors- used to detect moisture in carpets, baseboards and walls. 

Moisture Meters- used to determine the actual moisture content of various materials. The meter provides accurate readings to monitor the drying process. 

Thermo Hygrometers- measures temperature and relative humidity to calculate and create an environment most conducive to drying. When handling a contaminated loss (CAT 2 or 3), it is not only important to dry the structure, but disinfect and deodorize. 

Ultra Low-Volume (ULV) Foggers- used to atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. It can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.

Thermal Foggers- dispenses solvent-based products by creating a dense fog that consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles. 

The bottom line... ALWAYS treat water damage seriously. Call in a professional team like SERVPRO of Virginia Beach. We will work for you to restore your property and your life to make it "Like it never even happened." 

Storm Damage Cleanup

1/9/2020 (Permalink)

SERVPRO of Virginia Beach provides 24 hour, 365 days a year emergency board-up services for any residential or commercial location in the Hampton Roads area.  Whether you experience vandalism, storm damage, or another unexpected disaster, you want to restore your property to its normal state as soon as it can be done.  Boarding-up incorrectly can cause additional moisture damages, making the situation even worse. We have Class “A” Subcontractors standing by and ready to assist in any emergency. We can provide you with one-stop shopping.  Leave the inconvenience of Board-ups to the Professionals at SERVPRO of Virginia Beach to make it “Like it never even happened.” Call us 757-431-1400 to ensure no further damage occurs to the structure or its contents.

SERVPRO of Virginia Beach can Restore your Documents after any Fire

1/9/2020 (Permalink)

We want our customers taken care of in their most vulnerable time of need, that’s why we offer the services that we do: emergency mitigation, fire and water restoration, mold remediation, and so much more. However, one item that often times are overlooked after are our customer’s paper documents and records.

If you’re not familiar with it, here’s an overview..

SERVPRO of Virginia Beach’s Commercial Large Loss Division (CLLD) offers four services: Vacuum Freeze Drying, Gamma Irradiation, Digitizing, and Certified Destruction. Vacuum Freeze Drying is the most effective way to salvage water damaged documents. The saturated documents are immediately frozen and shipped from the loss site to Corporate where they are dried via sublimation. Sublimation is the process of solid ice converting directly to the gas state bypassing the liquid state. This prevents further damage to the water-logged documents. This process takes between 7-10 days depending on the severity and the number of documents affected. Gamma Irradiation is a process that is used for cleaning/disinfecting and decontaminating documents. In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also contaminated with all types of bacteria. Using high-energy photons, the bacteria is killed at the molecular level. There is no fear of residual radiation or contamination, so don’t worry, you won’t turn into the Incredible Hulk. If you want to go digital with your records, we can do that too.

To bullet point and sum up the above article:

  • Drying - process in which an item containing moisture is frozen and dried using vacuums and pressures to achieve sublimation(A process in which a substance is converted directly from a solid to a gas or from a gas to a solid without an intermediate liquid phase.) Note: Damaged documents should be frozen as quickly as possible to stabilize them, and prevent further damage.
  • Cleaning - we offer onsite cleaning. This is cleaning each document front and back to remove debris and any surface particulate. 
  • Sterilization - Gamma Irradiation is a process that is used for disinfecting and decontaminating documents or other consumer goods. 
  • Deodorization - once paper has been wet, an odor can begin to form. Letting us deodorize your documents will reduce the odor and sometimes almost completely eliminate it. 
  • Destruction - we offer destruction onsite.
  • Digitization - digitizing documents makes them easier to access as well as easier to store. We use state-of-the-art equipment to turn your paper copy into a digital file.

If you find yourself in need of saving damaged documents, SERVPRO of Virginia Beach and we will make it "Like it never even happened."

Winter Storm Help

1/9/2020 (Permalink)

Winter weather in Virginia can be very unpredictable.  Though snow has not been on the forecast this year it will still prove to be beneficial to prepare your home, car and surrounding area for any impending storm. A few helpful tips for homeowners;

Salt pavement around your house: the city is pretty good with clearing the roads around your home, however any sidewalks and pathways are left up to the homeowner to clear.  To make things easier on homeowners, once you are aware of any storm headed your way spread street salt on your driveway and walkway. Placing salt down prior to any snowstorm can reduce the ice that forms underneath piles of snow. 

Keep a steady drip:  With snow comes freezing and sometimes below freezing conditions leaving your pipes vulnerable and likely to freeze and in turn burst.  Having a settle but steady drip of warm water flow through will help keep your pipes from freezing during these conditions. 

Create a winter ready emergency kit: In an event of a snow storm the strength of it is always unpredictable.  To keep you and your family safe, create and keep a winter ready emergency kit available.  A few things to keep in the kit; bottled water, batteries, a functioning radio, different layers of clothing, blankets and non perishable food items.

SERVPRO of Virginia Beach has a 24/7 emergency response team that is well-versed to handle all storm damage in Hampton Roads, 24 hour, 365 days a year emergency for any residential or commercial location in the Hampton Roads area.