SERVPRO of Virginia Beach Spotlight: Anna Cheracles
As a second-generation owner, Anna has held almost every position within the company since she began working at SERVPRO of Virginia Beach. Before SERVPRO, Anna attended Old Dominion University, had a few jobs between high school and college, including managing a couple local tanning salons, while working part time at SERVPRO until 2007, when she came on board full time to learn how to run the business.
Anna is currently running the franchise as the General Manager, alongside operations manager, Jason Cheracles, her husband. Together they have grown the business with a wonderful team consisting of their office team (lead by her sister, Katie Anderton and office manager, Lisa Corley); a phenomenal marketing division and amazing production team of extremely hard-working technicians and managers.
Anna says, “Each and every person serves a very important role in making sure that our SERVPRO franchise is successful. From the very first phone call into the office about a new loss, to the production technician performing the work and all the way to the accounts receivable team collecting the money at the end and leaving us with a happy and 100% satisfied customer. Our customers don’t ask for these water/fire/mold losses to occur, so we do our best to put their lives and homes back together as quickly and effectively as possible, while trying to make a bad experience a less stressful one. It’s a hard job, but by having the right, positive people on our team, we make it work.”
Anna learned everything show knows from her parents, Bob and Beth Simeone, who started the Virginia Beach franchise in 1991. She has grown up in the business and enjoys seeing how her team helps people each and every day. Anna’s interest is not only on the customers, but on the employees as well. It has been fun for her to see so many people grow into their career and personal lives while they are working with the SERVPRO family.
While not working at the office, Anna enjoys spending her time with her husband Jason, and their three children; Ray, Maddox and Charlee. She loves watching her son Maddox play keeper for his Tsunami soccer team, which have been together for the past 4 years, growing from recreational soccer, all the way up to division 1 travel. She also enjoys watching (and listening) to her daughter Charlee play the piano. Her step-son Ray, who just turned 16, keeps her on her toes. She has loved seeing him grow into a young adult during his teenage years.
Anna and Jason also have two dogs: an 11-year-old Shih Tzu named Bella (who also serves as the SERVPRO office guard dog) and 3 year old Australian Shepherd, Molly.
At the end of the day, Anna loves that her family gets to work together every day. They get to share in each other’s successes and build a company together that truly believes in their mission statement, which is “to develop an accountable team of caring people who are committed to excellence and focus on quality service by being honest, fair and enthusiastic in their work.” By following this mission statement, SERVPRO of Virginia Beach has been able to build an incredible team of individuals that care about the work they do, and the customers that are affected by their actions.